How to make a complaint to the FSPO
Read the full transcript of the video 'How to make a complaint to the FSPO'
Before bringing your complaint to the FSPO, you must give your provider a chance to sort out the problem.
FSPO Complaint Form
If you are not satisfied after receiving your final response letter (for a financial service complaint) or your Notice of Determination (for a pension complaint),
you can make a complaint to us. To progress your complaint, we will need:
- A completed complaint form and
- A copy of your final response letter or notice of determination.
To submit a complaint form to the FSPO you can:
- Complete the Online Complaint Form
- Comhlán an fhoirm ghearáin i nGaeilge
If you have any difficulty in submitting a complaint to us, please phone us on +353 1 567 7000 or email us on info@fspo.ie for assistance.
When submitting your complaint form, please submit a copy of your final response letter or Notice of Determination and any other information you think is relevant to your complaint.
Please only send copies of your information, not the original documents.
If your complaint concerns a joint account or joint policy, all the owners of that policy or that account must make the complaint to the FSPO and therefore all those owners must sign the FSPO Complaint Form, to confirm their agreement to the processes of this Office.
The FSPO recognises and accepts that all owners of an account or policy have rights, entitlements and liabilities, which can be affected by the outcome of a complaint investigation. The FSPO therefore requires all joint policy or account holders to provide their signatures, to confirm that they each consent to the FSPO's complaint investigation processes.
In the case of the online Complaint Form, Section F must be completed and once we receive the completed complaint form from you, we will then contact you to obtain physical signatures.
It is always open to you to seek independent legal and/or financial advice about your complaint but you do not need to in order to use our services. We deal with all complaints in the same way, whether or not you are represented by a legal or financial adviser. If you choose to use an adviser, we are not responsible for any of your legal or financial expenses. You will need to agree these directly with your adviser.