The Financial Services and Pensions Ombudsman

is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.

If you have a complaint about a provider we are here to help. Learn how to make a complaint, understand complaint outcomes, explore FSPO services, access mediation cases studies, legal decisions, and financial dispute resolution resources.

Strategic Plan
2025-2027

Read now

Current Vacancies


Decision Drafters, Assistant Principal Officer
Closing date: Wednesday, 3 September 2025

Read more about the outcomes of the complaints we receive in our

Archive sites

You can see previous websites here