Important information: The service provided by the Financial Services and Pensions Ombudsman is free of charge. We will never seek payment from you to progress a complaint.

Code of Ethics for Mediation

The Dispute Resolution Service strives for best practice in dispute resolution using mediation techniques. The Financial Services and Pensions Ombudsman Code of Ethics for Mediation provides a professional framework for our Dispute Resolution Officers and explains the FSPO mediation process for those who choose to take part.