Important information: The service provided by the Financial Services and Pensions Ombudsman is free of charge. We will never seek payment from you to progress a complaint.
A pension scheme includes:
A pension scheme set up by an employer to provide retirement and/or other benefits for employees. This includes both public sector and private sector occupational pension schemes.
PRSAs are pension savings accounts, normally paid for by personal contributions, although employers can pay contributions to these plans. PRSA arrangements provide a tax-free lump sum, within certain limits, and a pension or other benefits at retirement. A PRSA is an individual, defined contribution pension arrangement.
Trust RACs are schemes:
Examples of Trust RACs are those operated by the Institute of Chartered Accountants, the Bar Council of Ireland and the Law Society of Ireland.
If you think you have a pension product, but it doesn't fall under one of the above categories, it may be that you have a financial service product. For example, you may hold an investment which you have put in place for your pension, but it may not be a “pension scheme” within the meaning of the FSPO's governing legislation.
You can complain about the conduct of a pension provider involved in the administration of your pension scheme.
For example, we can investigate the conduct of a pension provider for the following:
A pension provider can be an organisation or an individual and includes:
There are some complaints that we cannot investigate, including: