Complaints must be made to the FSPO within 6 years of the date of the conduct complained of.
There is an alternative time limit for complaints about a long-term financial service or about a pension provider. Those complaints must be made within 3 years from the date you became aware, or you should reasonably have become aware, of the conduct complained of.
There are some additional requirements that the FSPO must consider when applying the time limits to complaints about a long-term financial service or about a pension provider:
In certain circumstances, the FSPO has discretion to consider a complaint that falls outside these timeframes.
Where a question arises as to whether a complaint has been made to the FSPO within the time limits, the FSPO may carry out a jurisdictional assessment.
