Important information: The service provided by the Financial Services and Pensions Ombudsman is free of charge. We will never seek payment from you to progress a complaint.

How to make a complaint to your provider

Before making a complaint to the FSPO, your provider must be given a chance to sort out the problem. If you are unable to resolve a complaint with your provider, you can refer your complaint to us.

If you are unsure whether your product is a pension product or a financial service, please read our information on what is a pension scheme.