Making a Data Access Request

Personal Data is information which can identify you which we hold. You are entitled to ask us:

  • what personal data we hold about you;
  • why and how it was gathered and processed;
  • who it was disclosed to;
  • for a copy of any/all personal data held by us;
  • to correct personal information if it is incorrect;
  • to ask how long we will retain your information.

How to make a request:

  • Your request must be in writing. You can download a form here and or send it to us by post or by email to
  • We will give you your personal information within one month.

When you want a copy of your personal data from us:

We check that all requests are valid. We must be sure that you are who you say you are and are seeking to access your own personal data. We may do this by asking for a photocopy of a form of State-issued ID e.g. passport, driving license, public services card. We may also request proof of address prior to releasing your information. We may also ring you to ask you additional security questions. This is to make sure we protect your privacy.

Potential restrictions to access

Every person using our services is entitled to access to their personal data however, there are limited restrictions to this access. Please note that this may just mean that parts of documents are redacted or some documents are withheld.

The FSPO, in carrying out its complaint functions, is operating, on a quasi-judicial basis and therefore in some instances if it is necessary and proportionate we may withhold certain draft documents or privileged documents to safeguard our judicial independence. In this regard we rely on Sections 60, 62(ii) and 158 of the Data Protection Act 2018.

The FSPO does not release certain information which is generated specifically as part of any confidential mediation process. Such information is shared with the FSPO on the basis that the information is given to us in confidence or on the understanding that it will be treated as confidential. The FSPO relies in this regard on Section 60 (3) (b) of the Data Protection Act 2018 and Section 10 of the Mediation Act 2017.

Where a request is clearly unfounded or excessive we may refuse to process it or charge a reasonable fee in accordance with Section 93 (4) of the Data Protection Act 2018.

The full text of the applicable sections of the legislation are found in the links above

When releasing information as part of a data access request, we will send your information to you by registered post, and will remind you of your right to complain to or seek further information from the Office of the Data Protection Commissioner.

For further information please contact

FAO: Data Protection Officer
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29