Making a Data Access Request

Personal Data is information which can identify you which we hold. You are entitled to ask us:

  • what personal data we hold about you;
  • why and how it was gathered and processed;
  • who it was disclosed to;
  • for a copy of any/all personal data held by us;
  • to correct personal information if it is incorrect;
  • to ask how long we will retain your information.

How to make a request:

  • Your request must be in writing. You can download a form here and or send it to us by post or by email to
  • We will give you your personal information within one month.

When you want a copy of your personal data from us:

We check that all requests are valid. We must be sure that you are who you say you are and are seeking to access your own personal data. We may do this by asking for a photocopy of a form of State-issued ID e.g. passport, driving license, public services card. We may also request proof of address prior to releasing your information. We may also ring you to ask you additional security questions. This is to make sure we protect your privacy.

We may refuse a request if it is clearly unfounded or excessive. We may charge for this if we can show that the cost to us will be excessive. Not all information has to be released for example third party data, opinions given in confidence, data protected by legal privilege, confidential data e.g. all information exchanged during this Office's mediation service, and health data, may be exempt. However, this may just mean that parts of documents are redacted rather than a whole document not being supplied. If information is to be withheld, then we will explain why.

When releasing information as part of a data access request, we will send your information to you by registered post, and will remind you of your right to complain to or seek further information from the Office of the Data Protection Commissioner.

For further information please contact

FAO: Data Protection Officer
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29