Case studies

For Global Money Week 2024 we'd like to highlight some of the scams and attempts to defraud that our customers fell victim to:

We hope that by raising awareness through these case studies that consumers will be empowered to recognise a scam should they be contacted.

It is important to note that the FSPO cannot investigate instances of fraud, as that is a matter for An Garda Síochána. However, the FSPO can investigate a complaint which relates to service failings of the provider in dealing with a customer who suspects fraud on their account, and any complaint about unauthorised transactions.

The FSPO publishes case studies on a regular basis which can help to inform consumers and financial service providers and pension providers of the kind of complaints that come to us and their outcomes.

These case studies are available in the following publications:

• Overview of Complaints
• Ombudsman's Digest of Legally Binding Decisions