Ombudsman's legally binding decisions

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Last updated on 13 November with legally binding decisions up to the end of July 2024

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PDFTracker Mortgage Decision Reference 2021-0176

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Delayed or inadequate communication, Dissatisfaction with customer service

Year: 2021

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