Ombudsman's legally binding decisions

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Last updated on 13 November with legally binding decisions up to the end of July 2024

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PDFTracker Mortgage Decision Reference 2020-0178

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Selling mortgage to t/p provider , Delayed or inadequate communication, Failure to process instructions in a timely manner

Year: 2020

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