FSPO Measures in Response to COVID-19

The FSPO continues to operate and in line with Government advice, the FSPO's operations are being delivered by staff working remotely. The FSPO's office at Lincoln Place, Dublin 2 is currently closed to all visitors and members of the public.

Companies wishing to make deliveries to the office are asked to telephone us at 01 567 7000, to make arrangements.

To ensure effective communication with our customers, including complainants, financial service providers and pension providers, and to aid the operations of this office, the FSPO will communicate by email, and where appropriate by telephone. Formal documentation including preliminary decisions and legally binding decisions, will be issued to the parties by way of email, where possible.

Note to providers re the formal investigation process

In the current exceptional circumstances, and on a temporary basis, the FSPO will accept a pdf, by way of formal response to a Summary of Complaint, subject to the proviso that the relevant complainant has confirmed details to the FSPO of an email address for communication..