Codes

The FSPO's core values are fairness, independence, integrity, accessibility and effectiveness. To assist in upholding these values and achieving our strategic aim of enhancing the customer experience, we adhere to the Civil Service Code of Standards and Behaviour and have supplemented the Code with further guidance as follow:

Code of Conduct for Financial Services and Pensions Ombudsman Council Members

Code of Ethics and Practice for the resolution of disputes using mediation techniques