Information Videos
We have developed a number of information videos to assist you in understanding who we are, how to submit a complaint and what to expect during our process.
There are seven Ombudsman Offices in Ireland, learn who they are and what they do in this short animation.
Read the full transcript of the video 'What is an Ombudsman?'
If you are unable to resolve a complaint with your financial service provider or pension provider, you can refer your complaint to us. Watch this video to see how you can do this in 3 simple steps.
Read the full transcript of the video 'How to make a complaint to the FSPO'
For more information on what we do when we receive your complaint, please watch the video below.
Read the full transcript of the video 'What happens when we receive your complaint'
Dispute resolution is a confidential mediation service where we aim to help you and your provider to design and agree a solution you are both satisfied with. Learn more about the process in this short video.
Read the full transcript of the video 'What to expect during Dispute Resolution'
If your complaint is not resolved through mediation, we may formally investigate it. Learn more about this process in the video below.
Read the full transcript of the video 'What to expect during the investigation process'