Ombudsman Decisions

Filter our Database

Last updated on 19 October 2021 with decisions up to 31 May 2021 and decisions contained in Volume 6 of the Ombudsman's Digest of Decisions

There are 1273 decisions matching your query

Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 

 

PDFTravel Decision Reference 2018-0001

Sector: Insurance

Product/Service: Travel

Primary Conduct Complained Of: Rejection of Claim

Outcome: Rejected

All Conducts Complained Of: Rejection of claim - theft or attempt theft

Year: 2018

View Document

PDFCredit Cards Decision Reference 2018-0002

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Arrears handling

Outcome: Substantially upheld

All Conducts Complained Of: Arrears handling , Delayed or inadequate communication

Year: 2018

View Document

PDFIncome Protection and Permanent Health Decision Reference 2018-0003

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Rejection of Claim

Outcome: Partially upheld

All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability

Year: 2018

View Document

PDFPersonal Loan Decision Reference 2018-0004

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Maladministration

Year: 2018

View Document

PDFUnit Linked Whole-of-Life Decision Reference 2018-0005

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Failure to provide information/correct information

Outcome: Partially upheld

All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication, Premium rate increases

Year: 2018

View Document

PDFIncome Protection and Permanent Health Decision Reference 2018-0006

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Rejection of Claim

Outcome: Partially upheld

All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service

Year: 2018

View Document

PDFLife Decision Reference 2018-0007

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Failure to provide correct information

Year: 2018

View Document

PDFCar Decision Reference 2018-0008

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Claim Handling

Outcome: Partially upheld

All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Dissatisfaction with customer service , Payment of 3rd party claim

Year: 2018

View Document

PDFRetail Decision Reference 2018-0009

Sector: Insurance

Product/Service: Commercial Insurance

Primary Conduct Complained Of: Rejection of Claim

Outcome: Rejected

All Conducts Complained Of: Rejection of claim - theft or attempt theft

Year: 2018

View Document

PDFPrivate Health Insurance Decision Reference 2018-0010

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Failure to advise on key product/service features

Year: 2018

View Document

PDFOverdrafts Decision Reference 2018-0011

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Customer Service

Outcome: Partially upheld

All Conducts Complained Of: Delayed or inadequate communication, Maladministration

Year: 2018

View Document

PDFRepayment Mortgage Decision Reference 2018-0012

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Partially upheld

All Conducts Complained Of: Refusal to grant mortgage, Arrears handling - Mortgage Arears Resolution Process , Level of contact or communications re. Arrears

Year: 2018

View Document

PDFPersonal Loan Decision Reference 2018-0013

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Mis-selling

Outcome: Rejected

All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code)

Year: 2018

View Document

PDFCritical & Serious Illness Decision Reference 2018-0014

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Rejection of Claim

Outcome: Partially upheld

All Conducts Complained Of: Ending of benefit payment, Claim handling delays or issues

Year: 2018

View Document

PDFCheques Decision Reference 2018-0015

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Failure to process instructions in a timely manner

Year: 2018

View Document

PDFHire Purchase Decision Reference 2018-0016

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Arrears handling , Incorrect information sent to credit reference agency, Level of contact or communications re. Arrears

Year: 2018

View Document

PDFInvestment/buy to Let Mortgage Decision Reference 2018-0017

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Failure to release security, Delayed or inadequate communication

Year: 2018

View Document

PDFCommercial Mortgage Decision Reference 2018-0018

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Arrears handling - buy-to-let, Delayed or inadequate communication

Year: 2018

View Document

PDFMortgage Protection Decision Reference 2018-0019

Sector: Insurance

Product/Service: Protection

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Rejected

All Conducts Complained Of: Lapse/cancellation of policy

Year: 2018

View Document

PDFFarm & Livestock Decision Reference 2018-0020

Sector: Insurance

Product/Service: Commercial Insurance

Primary Conduct Complained Of: Rejection of Claim

Outcome: Rejected

All Conducts Complained Of: Rejection of claim, Claim handling delays or issues

Year: 2018

View Document

Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64